Shipping policy
Santana Supplies Shipping Policy
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully confirmed. Processing times may be longer during holidays, product launches, promotions, or periods of high order volume.
Orders placed on weekends or holidays will generally begin processing on the next business day.
Shipping Rates
Shipping rates are calculated and displayed at checkout based on the order and available shipping method.
Santana Supplies offers FREE SHIPPING on qualifying U.S. orders of $250 or more. Any applicable requirements or exclusions will be displayed at checkout.
Delivery Times
Delivery estimates depend on the shipping service selected at checkout and the destination. Estimated delivery dates are not guaranteed and may be affected by carrier delays, severe weather, holidays, or other circumstances outside our control.
Tracking
Once your order has shipped, tracking information will be provided when available. Please allow time for the carrier's tracking system to update after a shipping label is created.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact Santana Supplies as soon as possible if you notice an error.
Once an order has shipped, we may not be able to change or redirect the delivery address.
Lost, Delayed, or Missing Packages
Once a package has been transferred to the shipping carrier, delivery may be subject to carrier delays. If your tracking information shows an unusual delay or you believe your package has been lost, please contact us with your order number and tracking information so we can help review the situation.
Damaged Packages
If your order arrives damaged, please contact us promptly and provide your order number along with clear photos of the product, packaging, and shipping box. We will review the issue and determine the appropriate resolution.
International Shipping
International shipping may be available for select destinations. International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout.
International delivery times may vary because of customs processing and local carriers.
Order Changes & Cancellations
If you need to change or cancel an order, contact us as soon as possible. Once an order has entered fulfillment or has shipped, we may not be able to modify or cancel it.
Contact Us
For questions about shipping or an existing order, contact Santana Supplies through the contact information provided on our website and include your order number.
Last updated: September 24, 2026